Frequently Asked Questions (FAQs)

1. Do you ship outside Kenya?

No. We currently ship products exclusively within Kenya (KE).

2. What is your order cutoff time?

Orders placed before 7:00 PM (GMT+03:00 – East Africa Time, Nairobi) are processed the same day. Orders placed after this time are fulfilled the next business day.

3. How long does delivery take?

Handling Time: 0–1 business days (Fulfilled Monday – Saturday)
Transit Time: 0–2 business days (Shipped Monday – Saturday)
Total Delivery Time: 0–3 business days from order confirmation

4. How much does shipping cost?

Shipping is strictly free on all orders. – No additional fees based on weight, size, quantity, or location. – No minimum or maximum order value required for free shipping.

5. Do you accept returns?

Yes. We accept returns for both defective and non-defective products.

6. Do you allow exchanges?

Yes. We accept exchanges for all products.

7. What product condition do you accept for returns or exchanges?

We accept returns and exchanges for products that are:

• New (unused, sealed, or opened)
• Slightly used (e.g., opened, lightly tested)